Unfortunately due to hygiene issues skincare and makeup products are not returnable once opened, although you can cancel the order before it is delivered.
Cancellation Before Shipment:
Order once placed can only be cancelled within 4 hours from the placing of order, you can write to our customer support team on firstname.lastname@example.org or call us on +91 – 9766045105
In such cases, the order will be cancelled and the amount will be refunded to you within 48-72 business hours after the cancellation request.
We only exchange goods if they are defective, damaged or lost in transit.
In circumstances where you consider that a product is defective, you should promptly contact us within 24 hours on email@example.com or call us on +91 – 9766045105 with details of the product and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 15 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over it. If the mode of refund is by e-wallet, credit should be available within 24-48 hours.
During peak seasons please allow up to 10-15 business days for your return to process.
How To Request a Refund:
To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.
If you have any queries, contact us on firstname.lastname@example.org or call us on +91 – 9766045105